Privacy Policies

Below you'll find the privacy policies of the personal data collected through

GRUPO ALESAYSA SA DE CV. and its subsidiaries and / or subsidiaries (hereinafter, Hotel TEOTIHUACAN), with fiscal address at Avenida Pemex Num. 32 San Lorenzo Tlalmimilolpan, Teotihuacan, Mexico, 55847, Teotihuacan, Mexico, Mexico, is a company committed to protecting your privacy. Our Data Protection Manager, obtained due to the hosting connection you have with us, is the Personal Data Department and is located at the same address, you can contact him at:

1.- Personal data that we obtain

For the purposes indicated in this privacy notice, Hotel TEOTIHUACAN may obtain your personal data as listed below:

Personally, when you give your data to our employees, by filling out the registration form when checking in at our hotel. Also by filling out questionnaires of satisfaction and service feedback.

Directly, when you give us your data via phone or electronically, by filling out reservation forms online, interacting in our social media sites or via email.

Indirectly, when you provide your personal information to one of our suppliers, such as travel agencies or third parties which help us during the reservation process, such as and PayPal.

The personal data obtained or which can be obtained by means mentioned before are:

Last names and names, marital staus, address, phone number, nationality, email address, company name, credit card number, card holder's name, expiration date (in case of online transactions), name or company name for billing, RFC, home address and address for billing, interests or preferencies related to the booked hotel room or the requested services. IP address and type of browser when using electronic devices.

We inform you that Hotel TEOTIHUACAN doesn't obtain data which are considered as sensitive personal data by the LFPDPPP.

2.- Purpose and treatment of personal information

The personal data you provide will be used by Hotel TEOTIHUACAN for the provision of the service:

Guarantee a reservation.

Registration of the guests.

The possibility to contact guests when necessary, including completing transactions and any matter related to your stay at the hotel in order to provide a service in the best possible way and for emergency cases.

Obtain billing information if needed.

Comply with all mandatory legal provisions for Hotel TEOTIHUACAN, within the framework of your business relation. This transfer could be national or international according to the authority that requested it.

Protect the interests and rights of Hotel TEOTIHUACAN, according to the legal provisions.

3.- Additionally, we have the following purposes which don't initiate to the legal relation nor are they necessary for the provision of the service:

Sending emails, promotions, newsletters, surveys of customer satisfaction and opinions of service via internet.

4.- Limitation of use or divulgation of personal information

At any time you can choose to refuse the use of your personal information which are not a matter of legal purposes nor which are necessary for the provision of our service, or the revocation of content which you have granted us regarding the processing of your personal data, by a request that must be submitted by writing to the data department to the following address: Avenida Pemex Num. 32 San Lorenzo Tlalmimilolpan, Teotihuacan, Mexico, 55847, Teotihuacan, Mexico, Mexico, from 9am to 2pm from Monday to Friday or via email at:

The request must contain the following information:
a) Name of the owner of the personal data
b) Email address for receiving notifications
c) Documents which show your identity or the legal representation of the owner
d) Clear and precise description of the personal data regarding your request
e) Any other element or document that facilitates the location of the personal data. If the application doesn't meet any one of the requested needs, the department of personal data may request within 5 days of reception of the demand that the missing documents will be provided. You will have 10 days to meet the requirements, in case you don't respond within that period of time, it will be considered as if you didn't submit the requested documents.

The period of response will be max. 20 days from the date on of which the request is received to communicate the decision if it is appropriate. Make it effective within the next 15 days after the issuance of the response. In order to protect your confidentiality, Hotel TEOTIHUACAN will send the response to your request to your provided email address for this purpose and will keep it available to the applicant indicated before.

5.- Rights ARCO

Refers to access, rectification, cancellation or opposition with respect to the information provided to Hotel TEOTIHUACAN indicated in the federal law of personal data in possession of individuals (La Ley Federal de Datos Personales es Posesión de los Particulares, LFPDPPP), you may do so by delivering the request addressed to Hotel TEOTIHUACAN, in terms of the provisions of the paragraph 4 before, which will be answered in the terms indicated therein.

6.- Control and security of your personal data

Hotel TEOTIHUACAN is committed to taking the necessary security actions to protect and prevent the loss, misuse, alteration or illegal distribution of the information and the personal data that we provide. For online transactions we use security technologies that protect the personal information that is transmitted to us via the various electronic media such as the use of a secure server under the Secure Socket Layer (SSL). However, no security or data transmission system of which the company itself does not have absolute control and / or is dependent on the internet, can guarantee that it is completely secure.

7.- Electronic media and cookies

Cookies are text files that are downloaded automatically and stored on the hard drive of the user's computer when browsing a specific website that allow the internet server to remember some information about this user, including their preferences for viewing the pages on that server, user and password.

Web beacons: These are images inserted in an internet page or email that can be used to monitor the actions of a user, such as storing information with the IP address, duration of interaction time on that page and the type of the browser used among others.

Hotel TEOTIHUACAN doesn't use cookies nor web beacons for receiving information. However, some of the companies that provide to us the reservation and payment service may use cookies and web beacons, so we ask you to read the privacy notice of each of them.

8.- Modifications to the privacy notice

Hotel TEOTIHUACAN reserves the right to make modifications or updates to this privacy notice at any time, for purposes of entering into force new regulations or internal policies. These modifications will be available through the following means: Visible ads in our establishment, at the website or via email. Therefore we recommend you to visit this privacy statement periodically to be informed about any updates.

Date of last update: May 2016